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General
Information
Departures:
Our tours depart from our 500 North Street, Endicott terminal. Please
park your vehicles carefully, as Shafer's is not responsible for damage to
your vehicle. Arrangements can be made, based on the routes traveled, for other pick up
point, however seats will not be reserved for passengers boarding at alternate
locations.
Escorts: Shafer's Tours are unescorted, unless otherwise
noted. Our professional drivers will guide you through your trip; we do
this to control costs.
Reservations:
We recommend making reservations for trips well in advance.
Please note that our trip prices are based on the number of sign ups our
Vendor’s require; that is how we are able to offer the great discounts!
If the number is not met the trip may have to be cancelled.
Payments:
Visa, MasterCard and Discover are accepted. If paying by check, make payable to:
Shafer's Tours & mail to 500 North Street, Endicott, NY
13760.
Day trips must be paid in full to reserve your seat.
Multi-day trips require a $100.00 deposit per person.
Monthly payments are then made with the balance paid 30 days prior to the
trip.
Seating: WE
DO NOT ASSIGN SEATS ON THE BUS! Boarding order is arranged in the order you signed up for the tour.
When called to board, you choose from the remaining seats.
Your seat is then kept for the remainder of the trip with no rotating, so
that everyone can make his or her space comfortable. If
you make arrangements with our office for an alternate pick up location, we
cannot reserve a seat for you.
Refunds:
Should
Shafer’s cancel a trip due to lack of reservations, your money will be
promptly returned.
Shafer Tours cannot be responsible, however, for any costs such as those
occurring due to missed reservations with theater or sporting events tickets
that you may have purchased on your own or that were purchased by Shafer’s on
your behalf. There are no refunds or exchanges on Broadway Shows, Radio City
Music Hall or Madison Square Garden events that we are unable to attend due to
acts of God; weather, traffic, war, terrorism, strikes, etc., beyond the control
of Shafer Tours
Cancellations: Customer cancellations for one-day tours are non-refundable
unless we can sell your seat or you can find someone to take your reservation.
*Multi-day tours cancelled by customers 45-60 days prior to the trip will be
assessed a $50.00 fee plus any non-refundable money paid out on your behalf.
*Multi-day tours cancelled by customers 14-44 days prior to the trip will be
assessed 40% plus any non-refundable money paid out on your behalf.
*Multi day tours cancelled by customers 1-14 days prior to the trip are non
refundable, unless we can sell your seat.
Smoking:
State and Federal law prohibits smoking on the motor coaches.
Shafer Tours drivers will make a quick rest stop (built into your travel
time) so everyone can be comfortable and enjoy the trip.
Baggage:
On any of our multi-day tours everyone is allowed one large suitcase and
one carry on. (a small cooler is considered a carry-on)
Gratuities:
Motor coach driver and step on guide gratuities are not included in the
cost of our tours.
Special Needs:
Please let us know when you make your reservation if you have special
mobility or dietary needs. Hotels and attractions in our tours will make every
effort to see that you are accommodated.
Departures: We are unable to wait for any guests who are not
at the scheduled pick-up point on any Shafer Tour, which is why we request our
guests to be at pick up locations 15 minutes prior to departure.
Bonus
Bucks:
All of our tours have drawings for $10.00“Bonus Bucks”!
They are good toward any Shafer Tour!
Group
Leaders:
If you have a small group and cannot fill a bus, call regarding our
“Incentive” for 15 or more people signing up for our tours.
Itinerary
changes:
Shafer Tours reserves the right to make changes or substitutions as may
be necessary to maintain the quality of your tour
Emergencies:
A 24-hour phone number is available in case of an emergency 800~287~8986
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